Triaging and routing, on-brand AI agents, and custom integrations that unify every tool your support team uses, designed, built, and tuned as one connected system.
Fixed-scope projects, quoted up front, never hourly.
Every engagement starts from the same belief: if a manual process has a pattern, it can be automated.
Every conversation lands with the right person, tagged and prioritized, with full context attached, with no human dispatcher. Rules where rules work, models where they don't.
On-brand agents that resolve the repetitive majority (order status, refunds, how-tos) and hand off cleanly the moment a human should take over.
Your helpdesk, CRM, store, and backend finally speaking to each other: one connected system instead of twelve open tabs.
Anyone can switch a helpdesk on. The gap shows up months later, in misrouted tickets, workarounds, and tools that never quite talk to each other. We've built these systems dozens of times, so yours works from day one.
The expensive errors, wrong data models, dead-end automations, migrations that lose history, are ones we've already made and learned from elsewhere.
What takes an internal team a quarter of trial and error ships in weeks, because the patterns are already proven.
Flows designed for 10× today's volume, so growth means adjusting thresholds, not rebuilding the system.
A 30-minute call, then a short audit of your stack. You get a fixed-scope proposal: what we'll build, what it costs, when it ships.
We build inside your tools, test against real conversations, and share progress as we go, with no long silences, no surprises at handover.
After launch we watch the flows, tune routing and agent behavior, and flag the next automation worth building.
Three fixed-scope Intercom setup packages, delivered by a certified Intercom partner. Start where your volume is today and step up when you outgrow it.
Chat & email, up and running
Everything in Starter, plus
Everything in Standard, plus
Final scope is quoted after a short discovery call, and every tier is built inside your own Intercom workspace. Fixed price, no hourly billing.
We sign your NDA before seeing anything. Access is least-privilege: scoped accounts you can revoke at any time, and your customer data stays inside your own tools; nothing is copied out of your stack.
Fixed-scope, project-based agreements with deliverables and dates written down before we start. No retainers required, no lock-in. Ongoing optimization is optional and cancellable monthly.
A shared Slack channel (or email, if you prefer), async by default, with a short weekly progress update. You talk directly to the people doing the work: fast answers, minimal meetings.
50% to begin, 50% on delivery; larger builds split by milestone. We invoice, or work through Upwork if you'd rather keep its payment protection.
A few lines about your team and tools is enough. We'll come back with what we'd automate first.